Cookie Policy

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Home » Cookies Policy

Last updated: September 2026

This Cookie Policy explains how the Rainbow Families Resource Hub, operated by Switchboard Victoria Inc. (“Switchboard Victoria”, “we”, “us” or “our”), may use cookies and similar technologies when you visit this website.

What are cookies?

Cookies are small text files that websites can store on your device when you visit them.

They are commonly used to help websites function correctly, remember preferences, understand how visitors use a website and improve website performance.

Cookies may be set directly by the Rainbow Families Resource Hub or by third-party services used on the website.

How we use cookies

We may use cookies and similar technologies for purposes including:

  • ensuring the website functions correctly
  • maintaining website security
  • remembering website or cookie preferences
  • understanding how visitors use and navigate the Resource Hub
  • measuring website performance
  • identifying technical problems
  • improving the website and the resources we provide.

Types of cookies

Essential cookies

These cookies support core website functionality and security.

Without them, some parts of the website may not operate correctly. Essential cookies generally cannot be disabled through website cookie preferences where they are necessary for the website to function.

Analytics cookies

Analytics cookies help us understand how visitors use the Resource Hub.

They may collect information such as pages visited, how visitors arrived at the website, general device or browser information and how visitors move through the site.

We use this information to understand website usage and improve the Resource Hub.

Functional cookies

Functional cookies may remember choices you make or enable additional features provided through the website.

Third-party cookies

Some website features or embedded services may be provided by third parties. These providers may place their own cookies or use similar technologies.

Any information collected by these third parties is subject to their own privacy and cookie policies.

Analytics

We may use website analytics services to understand how the Rainbow Families Resource Hub is being used.

Analytics information is generally used in aggregated form to help us understand things such as popular resources, website traffic and areas of the website that could be improved.

Depending on the analytics services used, information such as your IP address, device, browser and general website activity may be processed.

Managing cookies

Most web browsers allow you to control cookies through your browser settings.

Depending on your browser, you may be able to:

  • view cookies stored on your device
  • delete existing cookies
  • block some or all cookies
  • prevent websites from storing new cookies
  • configure preferences for different websites.

Please be aware that blocking some cookies may affect the functionality or performance of the Rainbow Families Resource Hub.

Where the website provides a cookie preference or consent tool, you can also use that tool to update your preferences.

External websites

The Rainbow Families Resource Hub includes links to websites operated by third-party organisations.

Those websites may use their own cookies and tracking technologies. Their use of cookies is governed by their own privacy and cookie policies, not this Cookie Policy.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time if our website, technology providers or practices change.

The latest version will be published on this page and will show the date it was last updated.

Contact us

If you have questions about the use of cookies or privacy on the Rainbow Families Resource Hub, please contact:

Rainbow Families – Switchboard Victoria
Victorian Pride Centre
79–81 Fitzroy Street
St Kilda VIC 3182

You can also contact us through the Contact Us page on the Rainbow Families Resource Hub.

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Get In Touch

Have questions, feedback or ideas? We'd love to hear from you.

Help us grow the Hub

Submit a resource, event or service to be featured on the hub and help other LGBTQIA+ parents and carers find support.

Supporters & Partners

Rainbow Families is based on the lands of the Yaluk-ut Weelam clan of the Boon Wurrung peoples. We acknowledge that our work takes place on lands that are under colonial occupation and that sovereignty has never been ceded. We hope to pay our deepest respects to Boon Wurrung elders, past and present, and wish to extend this respect to all Aboriginal and Torres Strait Islander People across this Country we know as Australia.