Last updated: September 2026
Rainbow Families is a program of Switchboard Victoria Inc. (“Switchboard Victoria”, “we”, “us” or “our”). We respect your privacy and are committed to protecting the personal information you provide when using the Rainbow Families Resource Hub.
This Privacy Policy explains how we collect, use, store and disclose personal information through this website and our related activities.
The types of personal information we collect depend on how you interact with the Rainbow Families Resource Hub.
This may include:
In some circumstances, information you voluntarily provide may include sensitive information. We only collect sensitive information where it is reasonably necessary for our activities and where we are permitted to do so.
We may collect personal information directly from you when you:
We may also automatically collect limited technical and usage information through cookies and similar technologies when you visit the website. More information is available in our Cookie Policy.
We may use personal information to:
We will not use your personal information for purposes unrelated to those for which it was collected unless you have consented, or the use is otherwise permitted or required by law.
If you subscribe to Rainbow Families news or other updates, we may use your name and email address to send you those communications.
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.
We may disclose personal information where reasonably necessary to organisations that help us operate the Resource Hub and provide our services, including website hosting, technology, email distribution, data storage and other service providers.
We may also disclose information:
We do not sell your personal information.
The Rainbow Families Resource Hub contains links to websites, services, resources and content operated by third parties.
When you follow an external link, the privacy practices of that third party will apply. Switchboard Victoria is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically by Switchboard Victoria or by service providers that support our website and operations.
While we take reasonable precautions, no online service or method of electronic storage can be guaranteed to be completely secure.
Some technology or service providers used by Switchboard Victoria may store or process information using infrastructure located outside Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy requirements.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
If you have a question or concern about how we have handled your personal information, please contact us.
We will consider your concern and aim to respond within a reasonable period.
If you are not satisfied with our response, you may also be able to make a complaint to the Office of the Australian Information Commissioner.
The Rainbow Families Resource Hub may use cookies and similar technologies to provide website functionality, understand how the website is used and improve the experience for visitors.
For more information, please see our Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes to the Resource Hub, our practices or applicable requirements.
The latest version will always be published on this website and will show the date it was last updated.
For privacy questions, requests or complaints, please contact:
Rainbow Families – Switchboard Victoria
Victorian Pride Centre
79–81 Fitzroy Street
St Kilda VIC 3182
You can also contact us through the Contact Us page on the Rainbow Families Resource Hub.
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Rainbow Families is based on the lands of the Yaluk-ut Weelam clan of the Boon Wurrung peoples. We acknowledge that our work takes place on lands that are under colonial occupation and that sovereignty has never been ceded. We hope to pay our deepest respects to Boon Wurrung elders, past and present, and wish to extend this respect to all Aboriginal and Torres Strait Islander People across this Country we know as Australia.